Shipping And Returns


Preston Design Centre is happy to offer curbside pickup and also offer delivery within the Ottawa, Gatineau and surrounding areas.

Free or applicable delivery fees are as follows:

  • A $50 delivery charge will be applied to all orders under $3,000
  • Orders between $3,000 – $5,000 will have one tailgate no-charge delivery
  • All orders over $5,000 will have one free rough-in tailgate delivery and one free finishing tailgate delivery. If an additional delivery is requested, a $50 shipping charge will be applied to the client’s account.

Return Policy

Customers can return items purchased in-store at Preston Design Centre.

Preston Design Centre will gladly accept any unused regularly stocked merchandise for refund or exchange within 60 days of purchase. The return delivery fee will be deducted from the pending refund. Returns made with the original receipt will be refunded by the original method of payment.

Special order receipts must be stamped and initialled by the customer acknowledging that returns are subject to re-stocking fees. A 35% restocking fee will apply to all Special-Order item returns. Return delivery fees will also be deducted from the refund.

Your name, address and phone number will be required as well as valid government identification prior to accepting merchandise for return without a receipt.

We regret that cut materials and custom-order merchandise are not returnable. Receipts for non-re- turnable items will be stamped and initialed by the client.

We regret that we cannot and do not accept items for Return and/or Exchange under the following circumstances:

  1. More than 60 days after the Sale.
  2. On “Custom Order” item(s).
  3. Clearance items or transactions marked “Final Sale.”
  4. Items damaged, soiled or rendered unfit for re-sale due to:
    • uses or applications for which they were not designed or intended
    • damaged or destroyed under any conditions or in uses, whether accidentally or intention- ally, through neglect, negligence, acts of nature, in-transport, or other events that are not considered “normal use”
    • having been modified for any reason outside reasonable and prescribed methods for installation and/or use as per the Manufacturer’s instructions.
  5. Not in sellable package